Returns & Exchanges

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Thank you for ordering from ANAVO! And becoming apart of the ANAVO ACTIVE LIVING. 

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We only accept returns for exchanges or store credit; they must be done within 30 days of delivery. 

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Unfortunately, products will not be accepted after 30 days have gone by since your purchase has been delivered. 

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To be eligible for a return, your item must be unused and in the same condition that you received it. Customers will be responsible for any shipment fees for returns & exchanges; unless the item is faulty or a defective item (see below).

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PLEASE MAKE SURE YOUR RETURN OR EXCHANGE HAS BEEN APPROVED BEFORE RETURNING YOUR ITEMS

 

There are certain situations where only exchanges/credit may not be granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery

 

Faulty or defective items

 

In the unlikely event you have received a faulty or defective item, please contact us immediately with the following information within 30 days or receiving products: 

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• Your order number

• Which item is damaged

• Photographic evidence

 

If proof of damage has not been verified by a member of the ANAVO support team, we cannot action a credit or exchange.

 

Once a ANAVO representative has verified your query, we will work quickly and efficiently to ensure the problem is rectified. 

 

Please do not return any damaged goods unless advised by a member of our ANAVO support team, it may result in a longer resolution time.

 

It is not always required to return the faulty item. 

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 *FINAL SALE ITEMS (NON RETURNABLE, NO EXCEPTIONS):

 

All items ending in $0.96, $0.97, are FINAL SALE. (bodysuits, swimsuits, sports bras or undergarments are non-returnable).

 

*ALL SALE items are FINAL and NON-REFUNDABLE*